Physiotherapy Frequently Asked Questions

What is physiotherapy or physical therapy?

Physiotherapy is a health care profession dedicated to reducing pain, increasing mobility, and getting you back to your most optimal level of living, whether at home, work, or play.

New Physiotherapy Patients

I am a new patient. What should I do?

Welcome to our clinic! First, give us a call at 403-455-4010 to schedule an appointment. We ask that you fill out our Patient History Form prior to your appointment. Or even better, email or fax us these forms prior to your appointment. And read the following FAQ for more information.

Before My Physiotherapy Visit

What conditions do you treat

At Calgary Core Physiotherapy, we treat any condition related to joints, muscles, or nerves for all age groups. If you are unsure if your problem can be addressed by us, please feel free to give us a call or Email Us.

Some examples of conditions we treat are:

  • Neck and back pain and stiffness
  • Nerve impingement such as sciatica
  • Sports injuries such as ankle or knee sprains, shoulder pain
  • Arthritis
  • Overuse injuries such as carpal tunnel syndrome or Achilles tendonitis
  • Whiplash following a car accident

How do I get to your clinic?

Our clinic is conveniently located at street-level (open Google Maps in a new window). We are easily accessible by car, public transit, or walking. We are +15 connected.

For parking, there is metered parking on the street, covered parkades or surface lots. For more information on parking in the area, see our Location Page.

What should I bring to each visit?

Please bring something to wear that is comfortable and allows your physiotherapist to access the area to be treated.  For example, bring shorts for a low back or knee injury, or a loose t-shirt for a shoulder or neck injury.

If your visit is related to a car accident, read our Information on Car Accidents below.

Do I need a doctor’s referral?

You do not need a doctor’s referral to see a physiotherapist.

During My Physiotherapy Visit

Do you talk to anyone else about my injury and treatment?

We believe in a team approach to your treatment. With your consent, we will often communicate with your doctor, massage therapist, personal fitness trainer, or other team member.

We will request your consent prior to communicating with anyone else, such as your insurance company, lawyer, or when requesting any reports such as x-rays or MRI.

Are my personal details and medical information kept confidential?

Yes, all information you provide is kept completely confidential during and after your visit. We abide by regulations set by the Physiotherapy Alberta College and Association and the Privacy Information and Protection Act (PIPA).

What should I expect during my visit?

During your first appointment, we will focus on figuring out the “core” issues of your problem, diagnosing your injury, and teaching you about your injury and what you need to do to get better. In most cases, we will also provide treatment (see Our Services) during your first visit.

During follow-up appointments, we will reassess your progress and continue in providing you the most optimal treatment (see Our Services).

We pride ourselves in providing you one-on-one personalized care. Our focus is you and your health.

How long will my appointment be?

The length of time of your first appointment varies from condition to condition. For your first appointment, we suggest that you give yourself approximately 45 to 60 minutes of your time in the clinic. For follow-up appointments, give yourself approximately 30 to 45 minutes.

Payment

What if I need to cancel or don’t show up for my scheduled appointment?

Your appointment time is reserved especially for you. We require 24 hours, or one business day, notice of a cancellation by telephone. Late cancellations or unattended appointments will incur a full treatment fee.

What forms of payment do you accept at your clinic?

We accept Interac Debit, Visa, MasterCard or Cash.

I was injured in a car accident. Can I be treated at your clinic? What should I do?

Yes, we are well-experienced in treating patients following a car accident. We would be happy to help you through this process. For more information, give us a call, email or visit Alberta Finance to learn “What to do after an Auto Collision.”

If you decide to be treated under the Motor Vehicle Accident protocols, then we are able to direct bill your insurance company (that is, we will bill your insurance company and we do not require payment from you upfront).

I have extended health benefits through my work, my spouse’s work or private insurance company. Can I use my extended health benefits at your clinic?

If physiotherapy is included in your benefits plan, then, yes, you can use your benefits at our clinic.

Our clinic procedure is for the client to pay at each visit. Upon payment (see Forms of Payment below), we will provide you with an official receipt. You can submit this to your insurance provider and then be reimbursed the amount outlined in your plan.

Every extended health benefit plan is different and we cannot guarantee your eligibility. Therefore, you will need to contact your insurance company or human resources department to find out the type and details of coverage you have for physiotherapy. On the rare occasion, some insurance companies require a doctor’s referral for physiotherapy.

We DO NOT direct bill insurance companies, except if you had a car accident and are being treated under the Motor Vehicle Accident protocols.

Can I get my treatments paid for by Alberta Health Services or WCB at your clinic?

Calgary Core Physiotherapy does not have a contract with Alberta Health Services or the Workers Compensation Board (WCB). Therefore, no, your treatments cannot be paid for by either.